Vision Services Site Supervisor
Primary Location Santa Ana, California
Worker Location Onsite
Facility Harbor/MacArthur Medical Offices
Job Number 1321618 Date posted 11/20/2024
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Description:
Responsible for complete operation of Optix Vision Center site(s) as assigned. May also be responsible for administrative oversight of the assigned Optometry Department. Work with various levels of optical staff, management and other persons/departments/functions as necessary to ensure quality member care, service and achieve optimal sales. Act as role models of professionalism, ethical behavior and effective decision making at all times.
Customer Service Greet Members when they enter the department Ensure Member concerns are solved effectively and promptly Train staff to provide quality customer service Supervision Delegate tasks and follow-up to ensure task completion Observe and provide feedback on staff performance Motivate staff to perform at a high level Promote and encourage staff development Managing the Business Maintain profitability through research, report analysis, identifying trends, defining problems and developing appropriate responses Reports Complete reports accurately and on time Use reports to make effective decisions that ensure high care and service levels and drive optical sales Planning Work with relevant parties to anticipate problems and plan for upcoming events Set objectives and ensure they are met Use established procedures to hire staff Working Relationships Train and develop staff through formal training programs, providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance based feedback, delegating and follow-up (i.e., operational control) Professional Development Keep current on product knowledge, through internal and external programs/conferences/self-study Shop and study competition and complementary businesses to identify trends and develop new ideas Other Other related duties as assigned by the supervisor.
Job Summary:
Responsible for complete operation of Optix Vision Center site(s) as assigned. May also be responsible for administrative oversight of the assigned Optometry Department. Work with various levels of optical staff, management and other persons/departments/functions as necessary to ensure quality member care, service and achieve optimal sales. Act as role models of professionalism, ethical behavior and effective decision making at all times.
Essential Responsibilities:
Customer Service Greet Members when they enter the department Ensure Member concerns are solved effectively and promptly Train staff to provide quality customer service Supervision Delegate tasks and follow-up to ensure task completion Observe and provide feedback on staff performance Motivate staff to perform at a high level Promote and encourage staff development Managing the Business Maintain profitability through research, report analysis, identifying trends, defining problems and developing appropriate responses Reports Complete reports accurately and on time Use reports to make effective decisions that ensure high care and service levels and drive optical sales Planning Work with relevant parties to anticipate problems and plan for upcoming events Set objectives and ensure they are met Use established procedures to hire staff Working Relationships Train and develop staff through formal training programs, providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance based feedback, delegating and follow-up (i.e., operational control) Professional Development Keep current on product knowledge, through internal and external programs/conferences/self-study Shop and study competition and complementary businesses to identify trends and develop new ideas Other Other related duties as assigned by the supervisor.
Basic Qualifications:
Experience
- Minimum two (2) years relevant work experience with proven success and track record in increasing sales, driving profits and meeting performance objectives.
Education
- Associates degree required, OR two (2) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Must be able to lift or handle material or equipment of moderate weight (5-20 pounds).
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Supervisory experience preferred.
Notes:
- Hours/days will vary according to operational needs.
- Weekends required.
- Travel to all Orange County/SCAL campuses required.
Primary Location: California,Santa Ana,Harbor/MacArthur Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 07:00 AM
Working Hours End: 09:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Team Leader/Supervisor
Department: Harbor-Macarthur MOB - Optical Dispensing-Reg Clinic - 0806
Pay Range: $72800 - $94160 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 100 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
