Employees of Kaiser Permanente are expected to model and reinforce ethical behavior in accordance with the Principles of Responsibility (Kaiser Permanente's code of conduct). This includes maintaining the privacy and confidentiality of information; protecting the assets of the organization; acting with ethics and integrity; conducting business with honesty; following through on commitments; admitting mistakes and showing consistency in words and actions; supporting compliance initiatives and reporting noncompliance; and adhering to applicable federal, state, and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanente's policies, guidelines, and procedures.

In addition to defined technical requirements, you will be accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission, and specific departmental/organizational initiatives. You also will be accountable to consistently demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers, and vendors.

By upholding these standards, employees contribute to an inclusive culture where trust, fairness, and respect guide to how we work together and serve our communities.

Workplace Safety

In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; utilizing all designated protective personal equipment (PPE) and/or safety equipment assigned for task; and reporting all injuries and hazards to their supervisor immediately.

Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.

Equity, Inclusion, and Diversity

At Kaiser Permanente, fairness, respect, and inclusion are foundational to fulfilling our mission. These values guide how we care for our members, support our communities, and promote inclusive workplaces. We know that having a workforce with varying backgrounds, perspectives, and experiences makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities, and a more fulfilling place to work.

Working at Kaiser Permanente involves committing to an environment where everyone feels respected, valued, and empowered to contribute to a culture of inclusion, collaboration, and well-being.