FAQs

Why Create An Account?

Question: Why Create an Account?

Answer: Creating an account is a necessary first step to submitting your interest to any position within Kaiser Permanente. Once your account is created, please be sure to keep it current and up-to-date, as we contact job seekers by phone and email.

Before Creating an Account

Question: Can I share my email address with someone else and still create an account?

Answer: Because your Kaiser Permanente Careers website account contains personal information, we recommend using a private email address to set up your account. Additionally, your email address is one of the indicators we use to identify you in our system and, depending on your settings/preferences, the method through which you receive job notifications and other communications from Kaiser Permanente.

See Terms & Conditions.

Question: I don't have an email account. Can I still use your website to submit interest to a position?

Answer: You must have an email address to create an account and submit interest in our jobs. In addition, email is one of the primary ways that we communicate with job seekers.

Question: Will the personal information that I provide on the Kaiser Permanente Careers website be shared with any third parties?

Answer: Your information will never be shared with a third-party vendor without your authorization. That said, candidates who receive a conditional offer of employment are required to complete pre-employment contingencies, which include a third-party vendor's analysis. In these instances, your information is shared only for the purpose of completing the contingencies (background check, drug screening, employee health screening, verification of eligibility to work in the U.S. using E-Verify, etc.), and the vendors are required to keep your information secure and confidential.

See Privacy Practices.

Question: Which system and browser should I use to view your website?

Answer: Please review the system requirements listed under Technical Information.

Login Issues: Kaiser Permanente Employees

Question: Why can't I use the email address I used in my external candidate account for my new internal account?

Answer: Your external account and your internal account are separate. Log in to your internal account by clicking the ‘My Profile' tab at the top of the page. This will take you to the ACA secure log in screen, prompting you to log in using your ACA credentials, also known as your "Desktop Credentials". These are the same credentials you use when logging onto your KP owned device. (NUID/Windows Password). Once logged in, you may submit your interest to available positions. If you would like to use the email address that is currently linked to your external account for your internal account:

• Log in to your external account and remove the email address by replacing it with an alternate email address.
• Log back into your internal account and add the preferred email address. The system will not allow an email address to be attached to multiple accounts.

Question: Help! I'm locked out of my account. What do I do?

Answer: After five failed attempts to log in, you will be temporarily locked out of the system. Please remember that you must wait at least 30 minutes before attempting to access the site again and follow the instructions below:

• Use the "Password Express" link on the ACA login page.
• Supply the required information and a new password when prompted.
• If you are still unable to log in using the "Forgot your password" link, you can email kp-hires@kp.org to request a password reset.

Question: When logging in, I received an "access denied" error message. What do I do?

Answer: This error can often be resolved by clearing your browser cache.

• Use the help feature in your internet browser for directions on how to clear your cache. Once cleared, return to the login page and try signing in again.
• If you are still getting an "access denied" message and you are a new employee, please call the help desk and report the issue. Your internal profile — which is required for all employees to navigate the internal site — may not have been created yet. Be sure to provide a detailed explanation of the issue you're experiencing, as well as your name and your preferred method of contact.
• If submitting your request to the help desk online, it can also be useful to attach a screenshot of the issue.

Login Issues: Non-Kaiser Permanente Employees

Question: Help! I'm locked out of my account. What do I do?

Answer: After five failed attempts to log in, you will be temporarily locked out of the system. Please remember that you must wait at least 30 minutes before attempting to log in again. If you continue to experience issues, please follow the steps listed below:

• Clear your browser cache. To do so, use the help feature in your internet browser for directions on how to clear your browser cache. Once cleared, return to the login page and try signing in again. This will often resolve your issue.
• Use the "Forgot your user name" or "Forgot your password" link and follow the instructions.
• If this does not work, please reach out to the web manager at kp-hires@kp.org and they will assist.

Question: When logging in, I received an "access denied" error message. What do I do?

Answer: Most often this error can be resolved by clearing your browser cache.

• Use the help feature in your internet browser for directions on how to clear your browser cache.
• Once cleared, return to the login page and try signing in again.
• If the issue persists, you could also try using an alternate internet browser.

Question: I've tried clearing my browser cache and using an alternate browser, and I still can't log in. Who can I contact for help?

Answer: You can contact the web manager at kp-hires@kp.org. In the email, be sure to provide a detailed explanation of the issue, your first and last name, and a phone number where you can be reached. It also helps to attach a screenshot of the error message.

For help enabling JavaScript, please consult the help section of your browser.

Job Search Tips

Question: Why is my job search returning too many or too few jobs?

Answer: The search criteria you are entering may be too detailed or too broad. Try expanding or narrowing your search by using the "filter by" options that appear with the search results.

Question: How can I expand or narrow the search radius on a query I've conducted? How do I narrow/expand the results to show fewer/more opportunities?

Answer: You can use the search filters on the results page to adjust the radius filter and either contract or expand your search.

Question: My friend who is a KP employee gave me a job number to search, but I'm unable to locate it on the website.

Answer: Your friend may be looking at a job that is only available to Kaiser Permanente employees. If the job is not filled internally, it may become available to external applicants in the future. Try periodically returning to the site and trying the number again to see if it has opened up. You can also see if a similar position has been made available to external job seekers by conducting a search query for similar criteria.

Question: I found a Kaiser Permanente job on a job board, but when I search for it on this website, the message states that the position is no longer available.

Answer: The rate at which external job boards update their job postings ranges anywhere from nightly to every 30 days. kp.org/careers is updated every hour, so for this reason, you could see a job on a job board that is no longer accepting submissions. If you get this message, please continue to explore our Careers website for other opportunities.

Question: Why did I receive an error message when searching for jobs?

Answer: We have an extensive job database that our system searches to match your preferences to our job listings. For this reason, our search may take a minute or two. If you click any button while the search is still in progress, the search may be interrupted. If you receive an error message, go back to the search bar and enter your preferences again.

Question: How do I find job openings for a specific facility?

Answer: The easiest way to find job openings at a specific facility is to enter the name of the facility in the Keyword section of the search bar.

Job Posting Notifications

Question: Why am I not receiving job posting notifications?

Answer: There may be a couple of factors causing this:

• You have not yet set up your notification preferences and enabled the notifications.
• Your email system may be placing these in your Spam or Junk Mail folders. Simply use your email system settings to add RSS-Do-Not-Reply to the known senders list.
• Alternatively, you may have defined your notification preferences in a way that filters out jobs that you would like to be notified about. To edit your notification preferences, click on the "My Profile" tab on the top of the Careers website page. If you have not already logged in during this session, you will be prompted to do so now. Once logged in, scroll down until you see "Access my profile" on the far right and click the link. Review the settings in the profile information and profile questionnaire sections of your general profile, and select options that are applicable to you. Be sure to save your preferences.

Question: Why am I receiving emails about jobs that don't match my profile?

Answer: The job notification emails are sent to you based on the job posting notification preferences in your profile. If you are receiving emails that do not match your area of interest, please log in to your profile and adjust your notification preferences.

To edit your notification preferences, click on the "My Profile" tab on the top of the Careers website page. If you have not already logged in during this session, you will be prompted to do so now. Once logged in, scroll down until you see "Access my profile" on the far right and click the link. Modify information in the job posting notification and employment preferences sections by selecting the "Edit" link. Once you fill in your information within these sections, click "Save" to update your job posting notification preferences.

Question: How do I unsubscribe from receiving email notifications from your site?

Answer: To turn off your email job posting notifications, please use one of the following options:

• Click on the "My Profile" tab on the top of the careers site page. If you have not already logged in during this session, you will be prompted to do so now. Once logged in, scroll down until you see "Access my profile" on the far right and click the link.
• Navigate to the correspondence section and deselect the checkbox next to "Send a job posting email notification."
• Once you deselect the checkbox, click "Save" and it will disable the automatic email notification feature.

Managing Your Profile

Question: I'm a returning user. How do I update my profile?

Answer: To update your profile, click on the "My Profile" tab on the top of the page. If you have not logged in, you will be prompted to do so at this time. Please log in and then scroll down until you see "Access my profile" on the far right and click that link.

• Select "Edit" to update any relevant information.
• Once your information has been updated, click "Save," and it will populate the next time you submit interest for a position.

Question: Can I delete my profile?

Answer: Due to federal record-keeping requirements, profiles cannot be removed from our database. However, you can disable your notification settings so that you do not receive job posting notifications. For more details, see the FAQ section titled "Job Posting Notifications."

Uploading Resumes, Cover Letters & Other Attachments

Question: When uploading attachments (resumes, cover letters, etc.), what are the file types and size limitations?

Answer: You can upload an attachment in any of the following file formats: Word (.doc, .docx); Excel (.xls, .xlsx); Rich Text Format (.rtf); Hypertext Markup Language (.htm); Hypertext Markup Language (.html); Portable Document Format (.pdf); and Text (.txt). The maximum size for each uploaded file is 5242880 bytes (5 MB).

Question: How many attachments can I save in my general profile?

Answer: You can save a maximum of 25 attachments in your general profile.

Question:I have reached my attachment limit, but would like to attach an additional resume.

Answer: You may only have 25 attachments within your general profile. You can, however, choose to delete an older attachment, thus making room available to add a new one.

NOTE: Any attachments you wish to delete which you had previously used to submit to other positions may be deleted with no impact to your submission. Once you've submitted to a position, that record cannot be altered, and deleting an attachment from your general profile will have no adverse impacts to said submission.

Question: How do I make sure the Talent Acquisition (TA) team will see the relevant resume and/or cover letter for a specific job submission?

Answer: When you submit interest to a job and upload a job-specific resume and/or cover letter, select the relevant file's checkbox. The job-specific resume and/or cover letter will be saved within the specific job submission for Recruitment to view.

Question: Is there a limit to how many times I can update a document attached to my general profile?

Answer: Yes. You can update an attachment up to five times. You will need to change the document's name after the fifth update.

Question: Can I send my resume to the web manager?

Answer: No, the web manager's role is limited to issues related to the website's functionality, so they are unable to accept resumes. To ensure that Talent Acquisition (TA) personnel are able to review your information, please create a profile and attach your resume to that profile or update your current profile to include the new resume.

Employee Referrals

Question: I am a current Kaiser Permanente employee and would like to refer someone to a position I see posted, but I don't see where to input that information. How do I do this?

Answer: All positions posted externally have a share feature which allows you to share the job with those in your network through a variety of channels. Additionally, some positions that are posted on the internal site are employee-referral eligible. To find these roles, enter the term “employee-referral eligible” into your keyword search on our Employee Job Search site. To refer someone to a position, the position must be currently accepting referrals. When you are reviewing positions, if there is no field to input your referral’s information, then the option to refer someone to the position is not enabled, so you will not be able to make a referral.

Question: Does Kaiser Permanente have a formal Employee Referral Program (ERP)? If so, how do I learn more about it?

Answer: As detailed in the previous answer, certain positions at Kaiser Permanente are designated “employee-referral eligible.” Additionally, some of our regions offer unique Employee Referral programs. For more information on both referral eligible positions, and individual programs which vary by region, visit the Employee Referral page on the Employee Job Search site.

Submitting Interest to a Position

Question: How do I request reasonable accommodation for the submission process?

Answer: If you are interested in submitting your interest for employment with Kaiser Permanente, and need special assistance or an accommodation as you navigate the recruitment process, please visit our Accommodations page.

Question: I did not receive a confirmation after submitting interest to a position. How can I confirm the submission went through?

Answer: When logged in to your general profile, you can view all of your submissions by going to "My Jobs Page" and looking at the first tab, "My Submissions." If the submission process was completed, the job will show up under completed submissions. If the submission is in progress, it will appear as a Draft Submission.

Question: I submitted interest to a position. Why haven't I heard back from a recruiter?

Answer: If your skills and experience appear to match the requirements of an open position, a recruitment services professional or the hiring manager for the position may contact you. Due to the high volume of submissions we receive, we cannot contact each person who submits interest to a position.

You are welcome to return to our website to view other opportunities and submit your interest as you like. You may also set your email notification preferences to receive an email when a job that matches your interests becomes available. Learn more about our hiring process.

Question: Do I have to re-enter my personal information every time I submit interest to a position?

Answer: If you save the information in your general profile, the system will automatically save and populate your information for future submissions.

• To update information in your general profile, click on the "My Profile" tab on the top of the Careers website page. If you have not already logged in during this session, you will be prompted to do so now. Once logged in, scroll down until you see "Access my profile" on the far right and click the link.
• From there, you can modify information in the relevant sections by selecting the "Edit" link. Once you fill in your information within these sections, click "Save," and it will populate your personal information fields the next time you submit interest for a position.

NOTE: Any changes made while submitting to a position are only saved within that job submission. They will not be updated in your profile. Permanent updates only happen if you perform the updates in your general profile.

Pre-Hire Assessments/Tests

Question: How do I take the required pre-hire assessments/tests?

Answer: Some positions require that you take a series of pre-hire assessments/tests, many of which are by invitation only. If the job posting does not include instructions for taking a pre-hire assessment/test, then it is by invitation only. Invitations are extended by email or phone call. More information on Pre-hire Assessments can be found on our Pre-hire Assessments page.

Question: How do I request reasonable accommodation for the pre-hire assessments/tests that I am required to take?

Answer: Everyone needs different tools to succeed, and Kaiser Permanente will accommodate the needs of any candidate who requests reasonable assistance under the Americans with Disabilities Act (ADA). Read more about our our accessibility practices. More information on Pre-hire Assessments can be found on our Pre-hire Assessments page.

General Employment

Question: Will Kaiser Permanente sponsor my work visa?

Answer: Not generally. However, it depends on the position. If you have submitted interest in an open position and are contacted for an interview, you may discuss this topic with a Talent Acquisition (TA) professional at that time

Question: Why does Kaiser Permanente collect Social Security numbers (SSNs)?

Answer: Kaiser Permanente uses SSNs to establish a job seeker's identity. The SSN is used to determine whether or not a job seeker has previously worked for Kaiser Permanente, to complete the candidate's post-offer background check, and with the E-Verify program to establish a new employee's eligibility to work in the United States.

Question: Why does Kaiser Permanente request job seekers' criminal conviction history information?

Answer: At Kaiser Permanente, we're committed to providing a safe environment and protecting the confidential information of our patients, members, staff, and job seekers. Criminal conviction information is requested and reviewed, in accordance with applicable laws and regulations.