Emergency Department Services Assistant
Primary Location San Diego, California
Worker Location Onsite
Facility San Diego Medical Center
Job Number 1346041 Date posted 04/16/2025
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Description:
Basic Qualifications:
Job Summary:
Responsible for registration, discharge and order entry on the KPDS mainframe. Assists the nursing and physician staff in managing the patient care flow. Acts as a liaison for patient and family.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Observes Environmental Safety Standards.
- Maintains standards of professional behavior established to enhance quality of service.
- Demonstrates competencies in use of KPDS/OPAS mainframe.
- Demonstrates competence in registration protocols.
- Provides nurse/physician and clerical support.
- Provides bedside flow.
- Provides discharge services.
- Provides telephone triage.
- Communicates verbally in a clear and concise manner.
- Demonstrates professional maturity in all interactions with patients and staff.
- Able to organize, plan, and set priorities and complete work with minimal assistance and within designated work hours.
- Works as a key member of the ED team, under the direction of the nursing and physician staff.
- Follows established service standards as set forth in LMP ABCs. That is, Take Initiative, Take Responsibility, Take Care and Take Pride.
- Demonstrate compliance in all above 4 areas. Examples: make a positive first impression, protect patient privacy and confidentiality, assume ownership, resolve conflict, show respect, maintain you environment and support your team.
- Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:
Experience
- Minimum of two (2) years' experience in a medical setting.
Education
- High school diploma OR General Education Diploma (GED) required.
License, Certification, Registration
- Basic Life Support
Additional Requirements:
- Skill in handling a multi-line phone.
- Superb customer service.
- General computer knowledge and data entry competence.
- One (1) year experience in hospital or outpatient medical setting.
Notes:
- On-call varied shifts.
- Varied hours 8-hour shifts between the hours of 2:00 pm to 2:00 am.
Primary Location: California,San Diego,San Diego Medical Center
Scheduled Weekly Hours: 1
Shift: Variable
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 02:00 PM
Working Hours End: 02:30 AM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B09|OPEIU|Local 30
Job Level: Individual Contributor
Department: San Diego Medical Center - Emergency-Day - 0806
Pay Range: $27.87 - $32.57 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 25 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
Submit Interest
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
