Community Health Navigator
Primary Location Portland, Oregon
Worker Location Flexible
Facility East Interstate Medical Offices
Job Number 1267523 Date posted 04/24/2024
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Description:
Patient Navigators are non-clinically licensed health care staff members who are frontline public health workers deployed in clinical and community care settings to improve the social health of Kaiser Permanente members in the communities we serve. Navigators act as the quarterback of the care plan for members who have unmet social, medical and behavioral needs. They work with patients, families/ caregivers, medical providers and community partners to coordinate care and services across the continuum. Navigators are highly trained communicators and subject matter experts, skilled in Motivational Interviewing and responsible for ongoing community and KP resource knowledge. Through building strong relationships and trust with members and their family/caregivers they can activate clinical care plans, identify patient centered goals and connect members to needed community resources to improve health outcomes and reduce total cost of care. The goal of the patient navigators is to help our members with real life issues that create barriers to their total health goals.
Job Summary:
Patient Navigators are non-clinically licensed health care staff members who are frontline public health workers deployed in clinical and community care settings to improve the social health of Kaiser Permanente members in the communities we serve. Navigators act as the quarterback of the care plan for members who have unmet social, medical and behavioral needs. They work with patients, families/ caregivers, medical providers and community partners to coordinate care and services across the continuum. Navigators are highly trained communicators and subject matter experts, skilled in Motivational Interviewing and responsible for ongoing community and KP resource knowledge. Through building strong relationships and trust with members and their family/caregivers they can activate clinical care plans, identify patient centered goals and connect members to needed community resources to improve health outcomes and reduce total cost of care. The goal of the patient navigators is to help our members with real life issues that create barriers to their total health goals.
Essential Responsibilities:
- Help patients with social issues like houselessness, substance abuse and hunger
- Assist patients with organization, making follow-up appointments, and filling prescriptions
- Help patients fill out applications for benefits public assistance program examples are health insurance and food stamps
- Meet patients in a community, clinic, or hospital and conduct a needs assessment, including helping patients to set health goals
- Comfortable making follow-up calls and home/community visits to patients
- Communicates all care and coordination activity, risks and care plans using standard documentation, information technology and care coordination tools in the electronic medical record.
- Coordinates care with the right licensed professional, medical provider or community resource at the right time to ensure patient safety.
- Be the system coordinator and point of contact for patients and families. May assume advocate role on the patients behalf to ensure approval of the necessary services or accessibility of needed resource(s) for the member in a timely fashion.
- Create collaborative relationships with staff across departments within KP and externally to promote collaboration and multi-system coordination.
- Increases access to health and heath care services through innovative health models, virtual care strategies and collaborative community partnerships.
- Applies motivational interviewing and patient centered approaches to address concerns around cost, coverage and care to improve the care experience and motivate patients to meet their health goals
- Ability to work independently with accountability and exercise sound judgment, discretion, and professionalism at all times
- Good organizational and time-management skills
- Available to work occasional evenings and weekends
- Other duties as assigned
- Ability to travel up to 80% of the time and independently meet with patients in the clinic, home, or community-based setting.
- Participate in on-site events, clinics, and outreach initiatives as assigned
Basic Qualifications:
Experience
- Minimum one (1) year of experience in a community facing role, addressing social determinants of health.
Education
- Associate Degree in public/community health or healthcare related field or two (2) years of experience in a directly related field.
- Completion of the approved state certified Medicaid Application Assister program required within six (6) months of hire/transfer.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Drivers License (in location where applicable) required at hire
Additional Requirements:
- Experience providing case management (or similar) services
- Experience working with ethnic, racial, economic, broad range of ages, and sexually diverse populations
- Ability to demonstrate flexibility and to adapt when faced with internal or external barriers, or when faced with differing points of view
- Demonstrated computer proficiency using Microsoft Office (Word, Excel, Outlook) and working knowledge of the internet
- Demonstrated excellent written and oral communication skills
- Demonstrated ability to effectively collaborate with community stakeholders
- Reliable transportation
- Verbal and written fluency in English
- Work will be in compliance with Federal and State administrative rules.
Preferred Qualifications:
- Motivational Interviewing certification, Mental Health First Aid certification, and Trauma Informed Care training, or other trainings as assigned
- Prior experience working with people experiencing homelessness, mental illness, and/ or substance addiction
- Verbal and written fluency in other languages than English and/or Proficient in Sign Language
- Certification as a Community Health Worker (CHW), Personal Health Navigator or Peer
- Bachelors degree in public/community health or healthcare related field.
Notes:
- Onsite and remote flexible
Primary Location: Oregon,Portland,East Interstate Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: W02|AFT|Local 5017
Job Level: Individual Contributor
Department: Airport Way Center - Population Management - 1008
Pay Range: $27.46 - $29.72 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 10 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
