Executive Director, Large Program Transformation (Remote)
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This position will establish and provide leadership and strategic direction for an Enterprise Workforce Management Center of Excellence (COE). Leveraging deep workforce management business expertise, the COE creates and drives WFM strategies and business outcomes through a standard enterprise operating model framework that establishes organizational standards, optimizes technology capabilities, improves business workflows, and produces reporting and analytics to improve performance of staffing offices located in operations., prioritizes capability investment decisions, and oversees the continuous improvement of workforce management operations. Working in collaboration with Labor Relations and Employee Services, the ED Enterprise Workforce Management is accountable for monitoring administrative adherence to collective bargaining agreements for scheduling, timekeeping and pay practices in operations. Leveraging contemporary capabilities, reporting, analytics and through development of operational based training and procedural documentation, the ED will oversee the development of administrative tools and processes in operations necessary to meet contractual and business requirements. Lead change management initiatives related to workforce restructuring, organizational design, and cultural transformation. Implement strategies to foster a positive and adaptive organizational culture. Lead the development and implementation of comprehensive workforce planning strategies aligned with business objectives. Forecast future workforce needs and develop plans to address skill gaps and talent shortages. Develop and execute comprehensive strategies to expand the Workforce Management solution in new geographic areas and markets.
Essential Responsibilities:
- Design, build, and operate the enterprise Workforce Management COE
- Develop and oversee the workforce management technology configuration strategy and operations for the enterprise inclusive of identifying business decision making accountability, evaluating business requirements against system capabilities, and identifying, evaluating, and escalating KP variance from industry standard schedule, time and attendance practices.
- Establish overall strategy, approach & measures to WFM change/adoption (from/to).
- Establish audience segmentation & targeted strategies/tactics that include end user groups, market leadership & operations, IT and shared services
- Oversee the creation and delivery of comprehensive training materials and resources tailored to various end-user groups to ensure proficiency with the new WFM solution and processes.
- Develop and execute a communication plan for diverse stakeholders, ensuring clear messaging on WFM program objectives, timelines / milestones, and changes.
- Define and implement a change network that assigns accountabilities for change/adoption scope to specific roles within markets and functions coupled with overarching governance to ensure change/adoption objectives are met.
- Design and deploy change practices and tools leveraging leading practices that drive solution adoption and minimize disruption
- Leverage change management strategies to empower EWFM program teams to increase performance, fostering a culture of accountability and collaboration.
- Host leadership sessions to strengthen team dynamics, align leadership on program objectives, and drive a shared commitment to outcomes.
- Minimum of ten (10) years combined experience leading a workforce management corporate function for a large multi-state complex organization (health care organization preferred) and experience implementing workforce management solutions and business capabilities to management scheduling, timekeeping and attendance required.
- Bachelors degree in related field, OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
- N/A
- Minimum of ten (10) years of industry knowledge of modern and standard care delivery or health plan operation processes tied to workforce management required.
- Experience leading a large transformational program.
- Ability to see and understand end-to-end processes, cross boundary dependencies and “down-stream” effects required.
- Ability to influence and persuade at all levels of the organization through large group presentations as well as small group communications required.
- Ability to gain confidence and support of customers is required.
- Success in managing complex projects, affecting multiple stakeholders and applications, preferably in a multi-regional or multi-business unit organization required.
- Collaborative style with ability to engage multiple diverse stakeholders with differing views required.
- Ability to successfully work in a Labor-Management Partnership environment required.
- Demonstrated business acumen, cost management techniques, financial and operational controls and analysis is required.
- Demonstrated success establishing effective business management practices and value to organization required. Includes the identification and articulation of problems, influencing decision-making process as well as delivery of expected results.
- A proven solution-oriented leader who leads by example through strong personal leadership and conviction, possesses influencing and alignment-building skills and a true team orientation, and possesses impeccable interpersonal skills required.
- Master’s in Business Administration or related degree preferred
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Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
