SVP, Ambulatory Care & Chief Administrative Officer
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Job Summary:
This position operates within the overall context of the enterprise to ensure Kaiser Permanente is positioned to be the leader in the delivery of healthcare services.
The SVP, Ambulatory Care/CAO position serves as the organization’s senior care delivery leader accountable for ambulatory and virtual care delivery in the markets outside of California. The SVP, Ambulatory Care/CAO is responsible for driving financial results and operating performance for National Ambulatory Operations while partnering and cross-collaborating with the markets to transform ambulatory care delivery while improving quality and reducing cost.
This position will be accountable for organizing ambulatory services in the participating markets, ensuring market ambulatory services are aligned with enterprise strategy and goals, and building capabilities and capacity to drive performance in access, service, quality and affordability across all participating markets. This role includes direct reporting of all clinical leaders and KFH/HP care teams that provide and support clinical care, inclusive of primary care and specialty clinic operations, ambulatory operations, advanced urgent care, urgent care, ambulatory surgery centers, laboratory services, imaging services, staffing offices, OT, PT, and ST services, mental health, and clinical call centers.
The SVP, Ambulatory Care/CAO will partner and collaborate with the Medical Foundation and non-Medical Foundation markets to ensure the overall success of National Ambulatory Operations and the related goals and objectives.
In addition to the above, this role may continue to support additional Kaiser Permanente health plan operations.
Principal Responsibilities:
- Accountable for Ambulatory systems processes and performance.
- Responsible for successfully leading Ambulatory Urgent Care/Urgent Care, Ambulatory Surgery Center, Lab, Imaging, Urgent Care, Staffing, Therapies, Mental Health, and Clinical Call Centers.
- Accountable for the leadership and oversight of National Ambulatory Operations (NAO), driving operational excellence through the creation of multi-year ambulatory care strategies.
- Accountable for the total cost of care, access, quality and service relating to ambulatory care services in markets outside of California, deploying resources to support the delivery of high quality, affordable care.
- Supports the achievement of P&L and affordability goals for the markets.
- Collaborates to achieve market share and growth objectives.
- Leads National Ambulatory Operations, evolving the enterprise model of care to ensure standardization and reduction of variation, development of core capabilities and infrastructure to leverage enterprise scale to improve market performance.
- Drives the innovation strategy including new clinical and ambulatory models to position National Ambulatory Operations, participating markets, and the broader enterprise as a national leader in ambulatory services.
- Embodies and emanates desired culture behaviors congruent with One KP and in alignment with the enterprise mission, vision, and goals.
- Leads by example through integrity, transparency, commitment to unparalleled levels of service, and dedication to active culture change.
- Partners with staff and clinicians to build alignment and continually seek out opportunities to improve overall care delivery in terms of cost and quality.
- Grasps the key business and operational drivers and cost levers to establish accountability within the respective leadership teams.
- Establishes sustainable and reliable mechanisms to ensure adherence to operating standards and guidelines.
- Effectively develops and leverages dashboard related metrics to ensure ambulatory operations achieve optimal levels of performance.
- Ensures alignment of National Ambulatory Operations with other Medical Foundation and non-Foundation Medical Groups for new operational infrastructure, policies, procedures, and processes.
- Assists in the recruitment, retention, and mentoring of team members to fulfill the roles, accountabilities, and performance improvement opportunities, and to support the overall enterprise succession plan.
- Supports the development of materials related to KFHP/H Board.
- Participates in relevant committee meetings, as appropriate.
- Effectively partners with participating PMGs, Labor, Community, and all local and program functions.
- Other activities as required.
- Minimum ten (10) years of experience working for a large, integrated delivery system of comparable size and complexity with large medical groups, ambulatory care networks, and acute care hospitals is required.
- Minimum seven (7) years of operational oversight experience, including running the administrative support for clinicians and medical office buildings is required.
- Bachelors Degree in Business, Health Administration or related field (flexible).
Additional Requirements:
- The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others.
- A leader who anticipates future needs and ensures the organization has the leadership, workforce, and capabilities it needs.
- The ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from others.
- A leader who is self-reflective and aware of his/her own limitations; leads by example and drives the organizations performance with an attitude of continuous improvement by being open to feedback and self-improvement.
- A leader who establishes personal and organizational learning as a priority.
- A leader who creates a culture of performance and accountability for individuals, teams, and the organization.
Relationships, Influence & Collaboration:
- Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.
- Creates a sense of purpose/meaning for the team that generates followership and engages others to focus on the greater good and what’s best for the organization and communities served.
- Uses business and functional expertise, knowledge of the health care industry, other critical external factors, and a focus on the organization’s mission to meet the needs of patients, members, customers, and communities by developing strategies (in partnership with other leaders) that respond to a dynamic and complex environment.
- Influences and engages key internal and external stakeholders to receive input, understand perspectives and then effectively bring diverse points of view together.
- Creates an environment that encourages and enables people to work, learn and develop solutions together. Ability to work in a matrixed environment and with large groups is preferred.
- Skills to ensure alignment of improved operations, including customer service, operational infrastructure, staffing, policies and procedures, standards, and best practices is preferred.
- Strategic planning implementation, programmatic expansion and operational plans experience is preferred.
- Organic and inorganic growth experience is preferred.
- Experience working with organized labor and handling union negotiations is preferred.
Setting Strategy:
- The ability to absorb and articulate an inspiring vision for the National Ambulatory Operations and how it ties to the Enterprise as a whole.
- The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organizations strategy.
- A creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry.
- The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.
Executing for Results:
- The ability to use organizational strategy and priorities and internal and external benchmarks to set clear, high-performance goals and allocate resources to consistently achieve objectives.
- Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations.
- A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; the ability to act in a transparent and consistent manner while always considering what is best for the organization.
- The ability to anticipate and address future opportunities and threats, effectively managing change, and taking on tough decisions.
- At least five (5) years of experience leading a medical foundation or related experience is strongly preferred.
- Familiarity with KP integrated model, operations, and markets is strongly preferred.
- Experience developing performance metrics and maintaining accountability in key areas of member satisfaction, quality improvement, finance, and delivery system performance is strongly preferred.
- Masters Degree (MBA, MHA, or MPH or similar degree)
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Submit Interest
