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Senior Director, Kaiser Permanente On-The-Job (KPOJ) Sales & Account Management

Oakland, California

Our sales and account management team drives our mission of providing high-quality, affordable health care services to improve the lives of our members and communities. Working for an industry leader in health care, you’ll be provided with the tools to help you grow in your career and make a difference with the work you do each day. We’re pioneering preventive medicine, conducting comprehensive research, and advancing integrated care, and our sales and account management team forges our story and connects us to those we serve.

Success Profile

These are the traits of the most successful members of our sales and account management team.

  • Communicator
  • Entrepreneurial
  • Persuasive
  • Strategic
  • Mission Driven
  • Tenacious

What Our People Say

Nicole

District Sales Manager

I started with Kaiser Permanente more than 18 years ago with one thought in mind: I wanted a career, and thankfully I found exactly what I was looking for and more. I enjoy working for Kaiser Permanente because my contributions to the organization are recognized; I am not a doctor or a nurse, but I believe the work I do each day does make a difference in the lives of our members and communities. Kaiser Permanente’s commitment to their employees is astounding!

Kelsey

Senior Account Manager

Kaiser Permanente is a welcoming and collaborative environment. The organization does a great job of showing how much the staff is valued, which is evident in their focus on equity and inclusion and work-life balance. I am proud to work for an organization that ensures I have the support and tools I need to be successful in my role, as well as ample opportunities for professional growth. I feel valued as an employee of Kaiser Permanente.

Maya

Area Director

At Kaiser Permanente I am continually growing and learning, there’s always enough variety to keep me engaged and enough repetition to ensure I’m knowledgeable in all areas should a question or challenge arise. I love being in a position where I can impact professional lives, build a sales culture, and interact with the marketplace on a regular basis. I believe the Kaiser Permanente genuinely wants me to succeed and they always provide the support needed to ensure that success.

Jilzy

Associate Account Manager II

In my current role I am constantly collaborating with my managers, the account managers they support, and ultimately the members we serve. I am frequently challenged with new opportunities and projects, which has allowed me to grow into being a valued partner with ideas that are respected and implemented. Being part of Kaiser Permanente feels like being part of a family. I have colleagues that foster my growth, invest in my development, and care about me both personally and professionally.

Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Educational Opportunities & Tuition Reimbursement

  • Career Growth & Development

  • Generous Incentives, Awards, & Recognition

Our Culture

  • We feature a collaborative approach to work that includes supporting and driving each other to greater success.
  • Here, you’ll find opportunities for networking, mentoring, skill building, and leadership training.
  • Our teams are a richly diverse and tight-knit community that offers opportunities for outreach, healthy lifestyles, and more.
  • Everyone has access to tools and training opportunities that allow you to grow in your career and build relationships.

Our Mission

To provide high-quality, affordable health care services and to improve the health of our members and the communities we serve

Senior Director, Kaiser Permanente On-The-Job (KPOJ) Sales & Account Management

Primary Location Oakland, California Worker Location Remote Job Number 1305842 Date posted 08/30/2024
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Description:
Please Note:  This is a remote role.  Open to candidates in any KP location (CA, OR, WA, CO, GA, DC, MD, VA, IL, and HI)


Job Summary:

Lead, coach and develop professional sales and account management team in order to achieve membership and margin targets, continually improve performance and translate key initiatives into action. Provide leadership, strategic direction and oversight including the development and execution of retention, marketing and growth strategies. Responsible for retention and revenue goals while providing the highest levels of customer satisfaction. Achieve commercial new group membership enrollment forecast for assigned segment. Create new sales distribution channels and manage and enhance existing sales channels. This position also has responsibility for supporting the companys local presence and strategy by becoming involved with key organization, committees, and influences within the area of responsibility.



Essential Responsibilities:


  • Leads the team to execute established strategy.

  • Provides leadership, vision and direction to achieve new group membership enrollment and margin targets.

  • Identifies resources needed for the team to achieve organizational performance goals.

  • Creates and model a coaching culture that supports continuous growth and development at all levels.

  • Effectively leverages KPs Manager Coaching Program to support team development and sales excellence.

  • Develops, implements, and directs sales strategy that will achieve new business membership goals including collaborating with various internal and external partners to develop these strategies.

  • Provides overall direction and coordination of support resources for all Sales housed and working in their geographic area/line of business responsibility and in concert with all regions where appropriate.

  • Proposes and executes policies and programs to achieve maximum sales volume potential for Kaisers products and/or services.

  • Manages success of new, complex distribution channels including Brokers, Navigators, Assistors as well as Direct Sales channels to achieve membership, margin and market-share targets.

  • Provides input on product development, as it relates to market opportunities and overall strategy. Contributes to product positioning, pricing, distribution and marketing strategy of all existing and new services.

  • Coordinates KP external messaging to all channels through the development and implementation of plans that achieve sales objectives integrated across communications functions, and consistent with National and Local strategies.

  • Maintains direct market visibility with consultants, brokers, business community leaders and target prospects. Positions the organization by building external relationships with key customers and channels.

  • Gain KP-wide consensus on strategic direction for Exchanges under Health Care Reform and insure that implementation and launch of this transformational work is successful.

  • Leads the optimization and collaboration in the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account.

  • Accountable for ensuring budget for department/team stays within allocated budget/costs targets.

  • Ensure a high level of service is provided to group customers and their brokers, agents and advisors.

  • Ensures that effective controls are developed and maintained to ensure the achievement of outcomes for the team.

Minimum Qualifications:

  • Minimum ten (10) years of experience in sales, marketing, business development, and/or account management of which six (6) years must have been spent in a direct management capacity.

  • Bachelors degree in marketing, finance, business administration OR four (4) years of experience in sales, marketing, business development, and/or account management.

  • Accident and Health Insurance License (in location where applicable) within 3 months of hire
Additional Requirements:

  • Experience using effective verbal and written communication skills.
  • Experience in strong interpersonal, public presentation, and persuasion skills.
  • Possesses negotiation, consulting skills with facility to interact and influence senior leaders.
  • Possesses complex problem solving skills, a high degree of business acumen and ability to influence change across all functional areas of the organization.
  • Advanced proficiency and understanding of the health care industry and market dynamics and trends for all health care products.
  • Demonstrated proficiency to interpret and communicate laws and regulations related to health care.
  • Demonstrated understanding of medical management operations and strategies in health care facilities and field.
  • Demonstrated understanding of competitors strengths, weaknesses and strategies.
  • Demonstrated ability to keep current with changes, proposed or threatened, of Federal and State laws, regulations,contracts and rulings related to health care.
  • Demonstrated experience effectively work cross-functionally across the organization and externally with members, State policy makers and regulators, key community agencies/influencers, employers/brokers. Demonstrated experience in proactively driving policy and responding to developments, new requirements and new legislation imposed by agencies.
  • High level of proficiency to plan effectively in an uncertain and volatile environment; to develop strong relationships both internally and externally to effect changes needed.
  • Demonstrated expertise in handling difficult client issues related to health plan services, policies and procedures.
  • Demonstrated experience in proactively responding to developments and new requirements imposed by Federal and State agencies.

Preferred Qualifications:

  • Transformation leadership with change management preferred.
  • Strong customer relationship management.
  • Occupational Health & Safety Services contract renewals.
  • Ability to meet market growth goals.
  • New injury care sales, including upsells/leads.
  • New OHSS sales, including upsells/leads.
  • Strategic sales planning.
  • Ability to collaborate with Health Plan Sales & Account Management to leverage KPOJ for health plan growth.
  • Strong background in Sales & Account Management at Kaiser Permanente

#Leadership

Primary Location: California,Oakland,Kaiser Center Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Remote Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Director/Senior Director Department: Po/Ho Corp - HP Prod-HealthWorks - 7016 Pay Range: $215600 - $278960 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: Yes, 20 % of the Time Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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