Claims Administrative Analyst
Primary Location Los Angeles, California
Worker Location Flexible
Job Number 1308422 Date posted 11/19/2024
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Description:
The purpose of this position is to provide support to the Outside Medical Services department, Responsible for Coordinating and Processing Referrals in accordance with regulatory and organizational referral processing guidelines.Under direct supervision, Responsible for coordinating, resolving and communicating problems and issues between Medical Center physicians, Administration, Outside Providers and members in order to process and partner with the Medical Centers, Outside Providers and Claims Administration.
Job Summary:
The purpose of this position is to provide support to the Outside Medical Services department, Responsible for Coordinating and Processing Referrals in accordance with regulatory and organizational referral processing guidelines.Under direct supervision, Responsible for coordinating, resolving and communicating problems and issues between Medical Center physicians, Administration, Outside Providers and members in order to process and partner with the Medical Centers, Outside Providers and Claims Administration.
Essential Responsibilities:
- Reviews physicians requests for outside medical services.
- Verifies patient eligibility and contacts both outside facility and patient regarding billing procedures and appointment scheduling.
- Reviews and processes billings received from outside medical providers.
- Verifies authorized services prescribed, determines accuracy and appropriateness of charges.
- Determines whether questionable billings received are to be considered for payment through the outside medical referral system and reroutes billings.
- Follows up on referral compliance.
- Sets up and maintains files on all outside referral patients.
- Educates community hospital personnel, physicians and billing services regarding Kaiser Outside Medical referral and reimbursement policies and practices, covered benefits and authorized services.
- Interprets SCPMG, KFH and KFHP policies and answer inquiries from Kaiser Members, physicians and other involved personnel and support staff.
- Acts as liaison between Regional Offices and local Outside Referral desk to coordinate and implement all Outside Medical Systems for SCPMG associated with use of non-Kaiser facilities for the purposes of: in and out patient referrals, supplemental bed and pre-scheduled surgeries.
- Provide accurate information to outside providers and members to help facilitate most appropriate route of health care.
- Interpret and implement necessary procedures regarding contractual agreements between Kaiser Permanente and Community Hospitals and physicians.
- Performs other administrative duties as required.
- Follows cost avoidance policies and procedures by requesting LOAs on non-contracted referrals, Check passport, check W/C database, Check for CCS, and OIC information prior to processing referrals.
- Process and initiates NONC in accordance with plan rules and benefits.
- Performs daily review of I-file inquiries.
- Analyzes referrals and claims information for accuracy according to established guidelines and provides education/feedback and reports as applicable.
- Assists Claims Auditor with tracing sources of inaccuracies; reports and proposes remedial action to appropriate manager.
- Prepares detailed analysis of claims activity and submits reports/findings as requested.
- Carries out and maintains records of special processing payment adjustments/check requested.
- Works with Finance Department and others as resource regarding all aspects of Outside Medical Claims; researches and provides reports as requested.
- Reviews processing of outside medical payments on a continuous basis.
- Ensures safeguarding of assets through the verification of documentation, approvals and accurate coding of provider service and accounting data.
- Monitors and coordinates special transactions such as check adjustments and credits.
- Performs analysis of data entered for outside medical payments for the purpose of performance feedback.
- Performs special comprehensive reports as indicated or requested by management.
- Reviews, audits medical claims submitted by non-plan providers to ensure accuracy and appropriateness of charges submitted.
- Consults with clinical staff to determine medical necessity of procedures performed or care provided by a non-plan provider.
- Responds to provider appeals as it relates to disputed claims payment and authorized services.
- Determines if care provided corresponds to the charges submitted.
- Reviews appropriateness of CPT/ICD-9 coding.
- Identifies and coordinates contracting opportunities with problematic providers to decrease potential erroneous billing and promotes controlled outside medical cost.
Basic Qualifications:
Experience
- Minimum one (1) year of related work experience.
Education
- Bachelors degree in a health care related field OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Familiarity with medical terminology required.
- Strong negotiation, conflict resolution and excellent interpersonal skills required.
- Proficient with software applications such as Word and Excel.
- Strong analytical skills, excellent oral and written communication skills required.
- Proficiency in analyzing problems.
- Must have knowledge of regulatory requirements, policies and procedures development, and general expertise in areas that affect referral and claims processing.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Proficient with EPIC/Health and other software applications such as Word and Excel.
- Knowledge in Access database a plus.
Primary Location: California,Los Angeles,4733 Sunset Annex
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri,
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Entry Level
Department: 4733 Sunset Medical Offices - Medical Office Admin Services - 0806
Pay Range: $51000 - $65890 / hour
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: No
Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
